Refund policy
Refund & Return Policy – Vuelo Vintage Goods
At Vuelo Vintage Goods, we take great care in curating and describing each vintage piece. Due to the unique and pre-loved nature of our items, please read our refund and return policy carefully.
All Sales Are Final
As a general rule, we do not offer refunds or exchanges for change of mind, wrong fit, or general wear consistent with vintage clothing.
Each item is one-of-a-kind and may show signs of age, which we consider part of its character. We do our best to describe sizing, condition, and measurements accurately in every listing.
Exceptions
We will gladly offer a refund or replacement in the rare case that:
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You received the wrong item, or
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The item is significantly different from its description
If you believe this applies to your order, please contact us within 3 days of receiving your item at shopify inbox. Include your order number, a description of the issue, and clear photos.
Return Process (if approved)
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Once your return request is approved, we’ll provide return instructions.
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Items must be returned unused and in original condition within 7 days.
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Return shipping costs are the responsibility of the buyer unless the return is due to our error.
No Refunds on Sale Items or Custom Orders
All sale items and custom or altered pieces are final sale and cannot be returned or refunded.
Damaged or Lost in Transit
If your item is damaged or lost during shipping, please let us know within 7 days of the expected delivery date. We’ll help file a claim with Australia Post and work to resolve the issue.